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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Connor Devlin

Connor Devlin

November 12, 2024

5  out of  5
rating by Connor Devlin
"Bianca provides great customer service. She is very patient, responsive, and thorough, and it's a pleasure doing business with this office!"
We responded:
"Connor, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - John"
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James Proszek

October 28, 2024

5  out of  5
rating by James Proszek
"We have used John Carlson for home and auto insurance since 2021 when we moved to Illinois. Our son used him for condo, auto and renters insurance for a number of years prior to that. We have found them to be courteouse, professional, and very prompt in dealing with anything we need. We sincerely appreciate John Carlson and his great staff and highly recommend them."
We responded:
"James, thank you for the fantastic review! We’re so glad to hear that our team has been helpful to you. Your recommendation means a lot to us, and we’re here for any of your insurance needs! - John "
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Chris Domino

October 1, 2024

5  out of  5
rating by Chris Domino
"Marilee on John's team has been incredible to work with. She made the whole insurance transfer process easy AND saved me money on every step. Thanks so much!"
We responded:
"Chris, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! We are always here. - John"
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Holly Mulvey

September 24, 2024

5  out of  5
rating by Holly Mulvey
"I know the staff receives "high marks" but that hadn't been my experience (perhaps I called in on a bad day?). This changed completely when I just sent in a general email to the office and Marilee responded. I cannot praise her enough. Thoughtful and funny. Very helpful in straightening out a persistent billing problem and followed up twice!!"
We responded:
"Holly, our team will be here to give you constant insurance support whenever you’re in need. Please know your business is extremely important to all of us! - John"
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Ellie J

September 11, 2024

5  out of  5
rating by Ellie J
"After being declined for a quote from another near-by agent due to the possibility of not acquiring the business, Bianca was amazingly helpful and professional in spite of the extenuating circumstances, she willingly assisted me. Thank you- Bianca, a true good neighbor!"
We responded:
"Ellie, thank you so much for taking the time to share such positive feedback with us! My team and I are always here to serve you and your insurance needs. - John "
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katie silverman

August 26, 2024

5  out of  5
rating by katie silverman
"Always receive excellent service!"
We responded:
"Katie, we are always here to help! We take great pride in our dedicated team who goes above and beyond to ensure that every customer receives the highest level of service. - John "
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Syed Shaban

August 19, 2024

5  out of  5
rating by Syed Shaban
"Marilee Erickson worked very efficiently to get my problem as solved as soon as possible, without any issues. Thank you and your team."
We responded:
"Syed, we sincerely appreciate you sharing your experience with us! We're here to help and look forward to serving you again soon. - John "
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Cecilia Trudeau

June 14, 2024

5  out of  5
rating by Cecilia Trudeau
"Bianca was efficient, knowledgeable, and gracious!"
We responded:
"Cecilia, thank you for your kind review and feedback about Bianca! My team and I will always work hard to make sure your customer experience is positive. - John "
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Edward Leib

June 13, 2024

5  out of  5
rating by Edward Leib
"I shopped State Farm because it is highly rated for customer satisfaction. Our representative Bianca was great to work with and offered the lowest rates on our policies. 5 Star!"
We responded:
"Edward, thank you for providing us with a great rating! I’m happy your insurance experience was so positive. We appreciate your support! - John "
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Patrik Novosad

June 5, 2024

5  out of  5
rating by Patrik Novosad
"I’m very happy with the service that was provided to me and looking forward to the future business."
We responded:
"Patrik, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - John"
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Zachary Z

May 28, 2024

5  out of  5
rating by Zachary Z
"Customer service on point. Pricing is up to the actuaries so not worth discussing here."
We responded:
"Zachary, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - John "
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Bev Pines

May 23, 2024

5  out of  5
rating by Bev Pines
"Getting quotes from Bianca is a real pleasure. She's very responsive, professional and friendly. We switched our auto policy to State Farm after a spike in premiums from the prior carrier and recently got a quote for homeowner's insurance. Am very pleased with the service I received."
We responded:
"Bev, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - John"
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Debi Lewis

May 16, 2024

5  out of  5
rating by Debi Lewis
"I've worked with this agency for years. Without fail, every time I have a question, they're on top of it immediately. I can't recommend them enough!"
We responded:
"Debi, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - John"
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Tina Shelton

May 14, 2024

5  out of  5
rating by Tina Shelton
"Very helpful with clarifying information and finding the best rates possible."
We responded:
"Thank you, Tina! I’m happy your insurance experience was so positive! - John "
Profile photo of Nathan DardickNateDardick

Nathan DardickNateDardick

May 9, 2024

5  out of  5
rating by Nathan DardickNateDardick
"John is extremely knowledgeable and friendly, and his entire team provides extraordinary customer service."
We responded:
"Nathan, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - John "
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Gayle Anderson

April 25, 2024

4  out of  5
rating by Gayle Anderson
"Bianca Williams was very patient and knowledgeable about the car insurance product. Her estimates were good but I decided to stay with my current policy primarily because I got a reduction for paying for it annually instead of every 6 months.. I like how she sent me her quotes in writing immediately and didn't constantly call or text me as I formed my final decision. My daughter and her husband have State Farm to cover the themselves and 3 teenagers and she is very happy with her agent and the service they get. thank you for that."
We responded:
"Thanks for the kind words, Gayle. I am glad we were able to make assisting you with your insurance needs such a positive experience! Call us anytime. - John "
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John Chandler

April 13, 2024

5  out of  5
rating by John Chandler
"Great honest hard working firm that got me a good deal!"
We responded:
"John, thank you for your kind words! We greatly appreciate your feedback and look forward to assisting you again in the future. - John "
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Megan Parker

April 10, 2024

5  out of  5
rating by Megan Parker
"I’ve been a customer of John Tyler Carlson State Farm twice now. They took time to reach out to me after a series of moves to restart my renter’s insurance. Bianca has been very patient and helpful. Glad to be a customer again."
We responded:
"Megan, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - John "
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Filip Golovski

April 10, 2024

5  out of  5
rating by Filip Golovski
"I recently had the pleasure of working with Bianca as my car insurance agent, and I must say that my experience was nothing short of exceptional. Bianca's professionalism, knowledge, and dedication to providing top-notch service truly set her apart."
We responded:
"Filip, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! - John "
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Sara Miller

April 4, 2024

5  out of  5
rating by Sara Miller
"I changed to State Farm for Auto from another insurance company and saved over $4000year! Bianca at this location was professional, responsive and very knowledgeable. I would recommend this Agency to anyone interested in being treated with respect and saving money!"
We responded:
"Sara, anything that will bring you relief is our goal each day when we work with you. Please always know that this team is dedicated to having your business while delivering you a great customer service experience. - John"
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828

March 22, 2024

5  out of  5
rating by 828
"I have been with John Tyler Carlson (Owner) and his staff for more than 20 years. Good people to deal with. Fair and helpful. Just call John (847-869-2336) or call the young lady Ms. Bianca for help or any questions. (VN. Evanston 60202)"
We responded:
"Hello, I appreciate your kind review. We always want these processes to be smooth and transparent. The efficiency and integrity in which we conduct our services will always remain of importance to this team. - John"
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Daniel Schlessinger

February 16, 2024

5  out of  5
rating by Daniel Schlessinger
"Marilee Pfammatter, Account Manager in the JTC Agency, is super-efficient, responsive and a pleasure to deal with."
We responded:
"Daniel, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business! - John "
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Eva Tarini

February 16, 2024

5  out of  5
rating by Eva Tarini
"I've purchased my insurance from John Tyler Carlson since before it was managed by JTC, so probably 40 years. I get my homeowners, car, and personal liability insurance from them. I have always had excellent service from anyone I speak to there. Everyone is knowledgeable, helpful, patient and kind. If I'm having an issue, they help me with it. If I'm confused, they take the time to clarify. I recommend this State Farm office without reservation."
We responded:
"Eva, taking care of each of our customers with professionalism and respect will always be the number one priority at our office. Thank you for sharing! - John "
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Bradley Rasof

February 10, 2024

5  out of  5
rating by Bradley Rasof
"Tyler and his entire staff are terrific! He has been our agent for 10+ years since moving from Allstate. When we have had claims, he personally followed up with us and made sure everything was handled quickly. We are clients for life! Give him a call, you won’t be disappointed."
We responded:
"Bradley, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - John"
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Chad Cartwright

February 4, 2024

5  out of  5
rating by Chad Cartwright
"John Tyler knows insurance like no one else I have ever met. He'll be able to answer any insurance question you have."
We responded:
"Chad, taking care of each of our customers with professionalism and respect will always be the number one priority at our office. Thank you for sharing! - John "